Shipping policy

Shipping Policy

At Durazza, we handcraft and custom-print most of our items only after your order is placed. This sustainable, made-to-order approach ensures high quality while reducing waste.

1. Production & Handcrafting Times

Please view the production times below to understand how long it will take us to craft your item. These times represent business days (Monday–Friday) and do not include transit time. 

**Please note these times are averages. The shipping times may be extended during holiday seasons.

Product Type Production Time (Business Days)
Bedding (Duvets & Shams) 7–14 Days
Puzzles 8–12 Days
Wall Art (Framed) 6–12 Days
Wall Art (Print Only) 3–5 Days
Candles, Journals, Pillows, & Throws 4–7 Days

 

2. Shipping (Transit) Times

Once your item is crafted and processed, it is shipped via the best-suited carrier for your location.

  • All Products: Standard transit time is 3–5 business days within the USA.

  • Note: Shipping times are averages and may be extended during holiday seasons, big sale events, or due to extreme weather.

3. Tracking & Delivery

  • Notifications: You will receive an email with tracking information as soon as your order ships.

  • Accuracy: The customer is responsible for entering the shipping address correctly. If an address is incorrect, any additional costs for reshipping or lost packages are the responsibility of the customer.

  • Attendance: You are responsible for the arrival of your delivery. If a delivery attempt fails and the package is taken to a service point, it must be collected on time.  

  • Re-Delivery: We offer free shipping for the first delivery attempt. If a package is returned to us, the customer is responsible for the cost of the second delivery attempt.

4. Missing, Stolen, or Delayed Packages

  • Carrier Responsibility: Durazza is not responsible for delays or lost packages caused by the shipping carrier, extreme weather, or holiday congestion.

  • Delivered but Missing: If your tracking information shows that your package was delivered but you cannot find it, please contact the carrier directly to open a claim. Durazza is not responsible for packages that are stolen or lost after a confirmed delivery.

  • Missing in Transit: If your package has not moved in several days, please email us at hello@durazza.com so we can help you locate it with the carrier.

5. Damaged or Incorrect Items

If an item is received damaged or is incorrect, Durazza will cover the shipping costs for a new replacement item. Please notify us within 7 days of delivery at hello@durazza.com with photos of the issue.

Customer Support If you have an urgent order or a specific deadline, please contact us at hello@durazza.com or Phone: 239-791-2084 so we can help you plan accordingly.