Shipping policy
Shipping Policy
Last updated: July 16, 2026
Durazza offers a combination of made-to-order, ready-to-ship, and thoughtfully curated products. Processing times vary depending on the product and are separate from the carrier’s transit time.
1. Where We Ship
Durazza currently ships to addresses available at checkout within the United States and Canada. Shipping to other international destinations is not available at this time.
2. Shipping Rates and Free Shipping
Free standard U.S. shipping is available on eligible orders with a merchandise subtotal of $49 or more after discounts and before taxes.
For U.S. orders below $49 and all Canadian orders, the applicable shipping charge is displayed at checkout. Free-shipping promotions apply only where expressly stated.
Canadian orders may be subject to applicable duties, taxes, brokerage charges, or import fees. These charges may be collected at checkout or upon delivery, depending on the order and carrier.
3. Processing and Production Times
Processing times are measured in business days, Monday through Friday, excluding U.S. holidays. These estimates do not include carrier transit time.
4. Transit Times
United States: After an order ships, standard transit typically takes 3–5 business days.
Canada: Transit time varies by destination, carrier, and customs processing. The available shipping estimate will be displayed at checkout when possible.
Carrier transit times are estimates and are not guaranteed delivery dates.
| Product Type | Estimated Processing Time |
|---|---|
| Duvet Covers and Pillow Shams | 7–10 business days |
| Made-to-Order Jigsaw Puzzles | 8–12 business days |
| Unframed Wall Art | 3–5 business days |
| Framed Wall Art | 3–7 business days; framing may take longer during busy holiday periods |
| Candles, Journals, Made-to-Order Pillows and Covers, and Printed Throw Blankets | 4–7 business days |
| Diffuser Reeds, Ready-to-Ship Puzzles, and Final-Sale Inventory | 2–3 business days |
| Curated Products | See the individual product listing |
| Bundles | Varies based on the products included |
Processing times are estimates and may be extended during holidays, major promotions, severe weather, or unusually high order volume. If an individual product listing provides a longer processing estimate, the product-specific estimate applies.
If an unexpected delay prevents us from shipping within the stated timeframe, we will contact you with an updated estimate and any available options.
4. U.S. Transit Times
After an order ships, standard U.S. transit typically takes 3–5 business days. Carrier transit times are estimates and are not guaranteed delivery dates.
5. Multiple Packages
Products may be made or fulfilled at different locations. An order containing multiple products may therefore arrive in separate packages and on different dates.
You will receive tracking information for each shipment as it becomes available. You will not be charged an additional shipping fee after checkout simply because an order is divided into multiple packages.
6. Tracking and Shipping Addresses
A shipping confirmation email containing tracking information will be sent when each package ships.
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order enters production, is processed, or receives tracking information.
If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it from the carrier, the customer may be responsible for the cost of reshipping the order.
7. Delayed, Missing, or Delivered Packages
Carrier delays may occur because of weather, service disruptions, holidays, or other circumstances outside Durazza’s direct control.
If tracking has not updated for several business days, contact us at hello@durazza.com. We will help review the shipment and, when appropriate, open an inquiry with the carrier.
If tracking shows that a package was delivered but it cannot be located, first check the delivery area, household members, neighbors, and any notice left by the carrier. Then contact both the carrier and Durazza so the delivery can be investigated.
8. Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, please contact hello@durazza.com within 7 days of delivery. Include the order number and clear photographs of the product, packaging, and shipping label when available.
After reviewing the issue, Durazza may provide an appropriate replacement, refund, or other resolution. Durazza covers approved return or replacement shipping costs when the item is damaged, defective, or incorrect.
The requested 7-day reporting period helps us investigate carrier and production issues promptly and does not limit any mandatory rights provided by applicable law.
9. Delivery Deadlines
Processing and transit estimates are not guaranteed arrival dates. If an order is needed for a specific event or deadline, please contact us before ordering. We will provide the best available estimate, but cannot guarantee delivery by a particular date unless expressly confirmed in writing.
10. Cancellations, Returns, and Refunds
Cancellation eligibility, return windows, return-shipping responsibilities, final-sale restrictions, and refund procedures are explained in our Refund Policy.
11. Contact Us
For shipping assistance, contact:
Durazza Customer Care
Email: hello@durazza.com
Phone: 239-791-2084
Monday–Friday, 9:00 AM–5:00 PM Eastern Time